We hope you love your VIEVE products as much as we do, but if for any reason you change your mind, you can return your items. For hygiene reasons, please return the item unused and in its original packaging within 14 days of receiving your order. We will contact you via email as soon as we receive your return and process your refund. Please always ensure you obtain your proof of postage receipt for your records.

Please note we are unable to reimburse postage costs for items returned from outside the UK.

Please send your returned order to the following address:

VIEVE Ecom
goods in
Unit 2, Sterling Park Gatwick Road
Origin:
GCI
Contact:
RH10 9QT CRAWLEY UNITED KINGDOM

Please also include the following on the reverse side of the parcel. Please note without this information then it will not be possible to process your return:

YOUR NAME
YOUR ORDER NUMBER

Please visits this page.

If your package is visibly damaged on delivery, please ensure you take photographic evidence and tell the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened, please contact our Customer Service team within 48 hours of receiving your order at support@vieve.co.uk

You can return your item free of charge from an address in the UK, you simply need to generate your QR code following the steps outlined in ‘UK RETURNS’.

We regret that we cannot reimburse postage costs for items returned from outside the UK.

We will refund you as quickly as possible by sending the money back to your original payment method.

If you run into any issues at all, please contact our Customer Service team at support@vieve.co.uk

We are unable to accept returns on products not purchased online from www.vieve.co.uk or www.vieve.us, however if you have purchased a product at one of our authorised retailers/counters, please do contact them directly.

For all bundles/kits, please note that individual components may not be returned separately, they will need to be returned as an entirety.