My issue isn’t covered in the FAQs

If you have a question or issue that we haven’t been able to answer in our FAQS please do reach out to our dedicated Customer Service team who will be more than happy to help. You should hear back within 24 hours, but this may increase slightly for queries that are sent over the weekend.

Contact details and opening hours for the team are listed below in ‘Customer Service Availability’.

Customer Service availability

We all know how frustrating it can be when something goes wrong with an order or you have a question and want to speak to someone to resolve it as quickly as possible. That is why we have a dedicated Customer Service team who are on hand to help with any issue you may have who will get back to you within 24 hours and aim to resolve the issue within 48 hours.

You can contact the team via email on 

They are available during the following hours: 
Monday – Friday: 8am – 6pm GMT
Saturday: 9am – 1pm GMT

For any queries coming through on Sunday, the team will do their best to come back to you as soon as possible on the Monday.

What products won’t fit in the gift box?

Please note the following items will not fit in the Gift Box: Treasure Tin, Essential Makeup Bag, Essential+ Makeup Bag, The Full Expression, The Edit, Luxury Canister, Joie de VIEVE Sweatshirt, VIEVE Robe, Bath & Body Soak, Bath, Body and Massage Oil, Bath Salts, The Signature Candle.

Wherever possible, we will pack all items in your order into the Gift Box but may be restricted depending on total order size.